Felix Rowan Sterling - Shipping Policy

Welcome to Felix Rowan Sterling. We are dedicated to delivering premium, farm-and-ocean-fresh seafood and gourmet meat products directly to your doorstep with uncompromised quality, safety, and cold-chain integrity.

1. Order Processing, Dispatch & Cold Chain Preparation

• Processing Time: We prepare and dispatch orders within 1–3 business days.

• Perishable Handling: Given the delicate nature of our fresh seafood and meat selections, every order is meticulously hand-picked, vacuum-sealed, and packed with professional-grade insulated cooling materials (such as dry ice or gel packs) to maintain optimal temperature integrity throughout transit.

2. Shipping Methods & Delivery Timelines

• Standard Shipping: Typically arrives within 7–15 business days depending on the destination and local logistics network.

• Expedited / Rush Shipping: To ensure maximum freshness and minimal transit time for perishable items, we strongly recommend selecting our Rush/Expedited Shipping option at checkout.

• Note: Delivery timeframes are estimates and may vary slightly due to peak seasons, remote locations, or customs processing.

3. Shipping Cost Calculation & Transparency

• Shipping fees are calculated in real time based on order weight, package volume, and destination, alongside necessary cold-chain packaging requirements.

• The exact, transparent cost is displayed at checkout—no hidden fees.

4. Customs Duties & Import Taxes

• International shipments of food and perishable goods may be subject to customs inspections, duties, or import taxes levied by local authorities.

• These charges are strictly the recipient’s responsibility. We advise reviewing your local import regulations regarding fresh food products before placing your order to prevent unexpected delays or fees.

5. Specialized Packaging & Transit Protection

• Industrial Cold-Chain Packaging: We use high-performance insulated containers combined with heavy-duty, shockproof materials to protect your items against temperature fluctuations and physical impact during transit.

• Shipping Insurance: Optional shipping insurance is available at checkout for added peace of mind on high-value gourmet orders.

6. Delivery Inspection, Perishables Policy & After-Sales Service

Because we sell perishable food items, please review our strict delivery guidelines:

• Upon Delivery: Please inspect the outer packaging immediately. If you notice severe damage, compromised insulation, or leakage, please take photos, refuse the delivery, and contact us immediately.

• Post-Sign Inspection (48-Hour Rule): Due to food safety standards, if you find any product defects, spoilage concerns, or incorrect items after signing, you must notify our customer support team within 48 hours of delivery along with photographic proof.

• Resolution: Once verified, we will arrange an appropriate solution, including replacement, store credit, or a refund, to ensure your complete satisfaction.

7. Customer Support

Have questions about our shipping zones, cold-chain logistics, or need assistance tracking a perishable order? Our support team is here to help you. Reach out anytime at our official contact channels for prompt assistance.

Thank you for choosing Felix Rowan Sterling. We continually refine our logistics and cold-chain network to deliver a faster, safer, and worry-free gourmet shopping experience!