Contact Us — Felix Rowan Sterling

Thank you for your interest in Felix Rowan Sterling. Whether you have a question regarding our artisanal seafood selections, premium meat cuts, cold-chain delivery status, or custom culinary orders, our dedicated concierge team is at your service.

We pride ourselves on providing prompt, attentive care to ensure your epicurean experience is seamless from our kitchen to yours.

Get in Touch with Our Team

Please feel free to reach out to us through any of the official channels below:

• Customer Support Email: info@felixfood.shop

• Direct Telephone: +64 218527406

• Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (NZST) / Saturday: 10:00 AM – 4:00 PM (NZST)

Corporate Headquarters & Cold-Chain Fulfillment

Felix Rowan Sterling

5 Wheeler Place, Upper Vogeltown

New Plymouth 4310

New Zealand

(Please note: Our headquarters coordinates our global cold-chain logistics network. While walk-in retail purchases are not available at this office, our online delivery service brings the finest produce straight to your doorstep.)

Frequently Asked Questions & Quick Assistance

• Shipping & Cold-Chain Queries: Wondering how we keep your seafood and meat fresh during transit? Visit our Shipping Policy page for detailed insights into our industrial insulation and delivery timelines.

• Returns & Freshness Guarantee: We stand by the absolute quality of our provisions. For any concerns upon arrival, please review our Refund Policy or contact our support email within 48 hours of delivery.

Send Us a Message

(If you are using the Shopify contact form block below, please fill out your name, email, and message, and our team will get back to you within 24 business hours.)